Frequently Asked Questions
Frequently Asked Questions
Warranty Service
The item I bought is covered under any warranty service?
Yes, you are covered under our warranty service.
How long is my warranty period?
The warranty period varies by product. Inspect your order upon reception, and if you notice any defects or damages, contact us immediately.
What items are non-returnable for me?
Items such as hazardous materials, flammable liquids, or gases cannot be returned. For more info contact us.
How do I track my warranty period?
Currently, we do not offer a feature to track the warranty period. For any concerns or inquiries, please reach out to us through our Contact page.
How does the warranty process work for me?
To initiate a return, contact us through the form on the "Contact" page along with the . We’ll inspect the cIf approved, we'll provide a return shipping label and instructions.
Service Repair FAQ
Do you offer repair services for my damaged items?
No, we do not offer repair services.
Can I purchase replacement parts separately?
No, we do not offer replacement parts separately.
Orders and Tracking FAQ
How can I track my order?
You can inquire about the order status by contacting us through the form on the "Contact" page.
If my order is canceled, how will I be informed?
In the event of an order cancellation, You can expect to receive an email notification confirming the cancellation, along with details about the refund process. The refund will be processed promptly through your original payment method, ensuring a seamless and timely reimbursement for your canceled order.
If the item is damaged in transit, how can I return or refund the item?
To initiate a return, contact us through the form on the "Contact" page. We'll assist you with the return process.
Can I change the delivery address after shipment?
Unfortunately, the modification of the delivery address after the shipment has been dispatched is not feasible within our current system.
Product Information
Is there a free trial/sample available for me, and what are the limitations?
No, we do not offer free trials or samples.
How do I use gift cards/store credits/coupon codes?
As of now, discounts or promotional codes are not available. Our pricing and promotional offers are typically managed and applied automatically, ensuring a seamless and hassle-free shopping experience for our customers.
Care Instruction
What is the care instruction for my website items?
Care guidelines differ based on the collection:
- For Gadget: Avoid direct sunlight and moisture; utilize recommended chargers.
- Mobile Accessories: Clean phone cases with a damp cloth; use a microfiber cloth for screen protectors.
For more information on care, refer to the product page of the item.